- Care home
Little Oaks Residential Care Home
Report from 21 January 2025 assessment
Contents
Ratings
Our view of the service
This assessment was carried out between 5 and 17 February. We visited the home on 5, 6 and 17 February.
At the time of the assessment there were 6 people living at the home. The service specialised in the care of people with a learning disability and autistic people.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Risk assessments were carried out to enable people to take part in activities of their choosing with minimum risk to themselves and others.
There were enough staff with the right skills and experience. Staff received the training and support they required to deliver high-quality care. People were involved in assessments of their needs.
Staff worked with other professionals involved in people’s care for the best outcomes.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Everyone was treated as an individual and staff respected each person’s individual choices.
People had opportunities to take part in activities of their choosing and staff supported people to maintain and develop their independence.
Staff worked with other professionals to make sure people had equal access to servicers to meet their needs and aspirations.
The registered manager was open and approachable. They led by example to make sure care and support provided was inclusive and empowering.
There were quality monitoring processes in place. However, these needed to be more robust to make sure they always highlighted shortfalls and there were clear action plans to promote ongoing improvements.
People's experience of this service
People and relatives were positive about the care and support provided by the staff at the care home. All commented they would recommend the home. One relative told us, “I can’t imagine a better place.” One person said, “It’s nice here. Friendly, warm and welcoming.”
People were cared for by staff who were fully committed to their jobs and happy. This led to a happy and relaxed atmosphere for people to live in. People told us they felt at home.
People were fully integrated into their local community and could choose how they lived their lives. Some people had employment or work placements outside the home whilst others preferred to be supported with individual activities of their choosing.
People were able to socialise with each other and with friends and family. Relatives and professionals said they were always made welcome.
People felt safe at the home and with the staff who supported them. Staff helped people to stay safe in the community and online. Staff knew how to recognise and report any concerns which helped to minimise risks to people.
People told us they were always treated with respect and kindness. Throughout our visits we observed staff continuously interacted with people to provide inclusive and person-centred care.
People lived in a home where the registered manager and staff team were open and approachable. People and relatives told us they would be comfortable to raise any concerns and were confident they would be listened to.