Ladies In Waiting

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider encouraged people to give their views in relation to the service they received, and the quality of the care provided. One person said, “They come from the office to see me and ask me if things are okay.” Another person commented, “They phone me to ask how things are, and the lady comes out to see me, to check I’m happy with my care.” Relatives echoed these sentiments and 1 told us, “The office staff have been brilliant, they spoke to me lots and always ask if everything is alright and what I thought about things” Another informed us, “The staff contact me if there is anything I need to know, and the office is brilliant at letting me know what’s going on. I can call them to discuss any changes and check on how things are. I have no worries at all, it is such a relief to have them.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were encouraged and supported to follow their own religious and spiritual beliefs and had their human rights respected. There were regular home visits with people where they were encouraged to give their views about the service and the quality of their care.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. There were effective processes in place to ensure people's physical, mental, and social needs were holistically assessed. People’s care and support was delivered in line with legislation, standards, and evidence-based guidance.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.