Southdowns Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

All staff had received equality and diversity training. The provider had a policy in place to support the ethos at the home in which everyone was treated with fairness and were protected from any form of discrimination. People were treated as individuals and staff knew a lot about the people they support. There was evidence of regular review and support from supporting heath professionals within peoples' care plans. Staff ensured families were involved in all decisions.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. People and relatives we spoke with told us staff treat them fairly and without discrimination. One person said,"They are very good here at making sure I'm treated fairly, I am younger than most and the staff ensure I get the same attention and do invite me to all events." Relatives told us that their loved ones were included and involved, and that they feel welcomed and listened to, when they visited. One relative said, “I have always felt welcome in this community, I have not encountered restrictions during my visits to Southdowns community. The place has a sense of openness and accountability about it. Relatives are given the code to the doors and can come and go with a level of autonomy. I appreciate this. From my point of view it is a sign of welcome and having nothing to hide.” Relatives also confirmed that other health professionals were involved in people’s support when needed, for example GP, speech and language therapists, the falls team or the mental health team if their relative was unwell.

Staff understood people had a right to receive the care and support that met their individual needs. They told us how they supported people with their individual choices for example, in relation to their routines and what they wore.Staff told us, “It’s important people are treated with respect and that no-one is discriminated against -no matter the problem, we deal with everyone in the same way,”and “We have all completed training about equality and diversity and I believe we really excell at treating people equally.”

Staff had received equality and diversity training. The provider had policies in place to support the ethos at the home in which everyone was treated with fairness and were protected from any form of discrimination. Care plans were person centred and considered people’s differences and equality characteristics. Regular ‘residents and family’ meetings had been held to give people opportunities to provide feedback about their care and support and the service. Discussions were held regularly with people to review their menu choices and activities. People received a survey on a regular basis to enable the management team to formally review their experiences and showed that people were generally positive about the care and support they receive. There was evidence of regular review and support from supporting heath professionals within peoples' care plans. Staff ensured families were involved in all decisions. There were no restrictions to visiting, families were welcome at any time. There were organisational polices that ensured the provider complied with legal equality and human rights requirements.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.