Southdowns Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives said the staff were kind, caring and knew their needs and how to support them. People were encouraged and prompted to complete things for themselves. A relative told us, “ I have peace of mind knowing that my loved one is safe." Staff prompted people with everyday choices, for example around their meals. We observed positive interactions between people and staff throughout the assessment. People were comfortable with the staff support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives told us, “They encourage my relative to wash and choose their clothes -it sometimes takes a while because they like to make their bed and tidy up, It's difficult but they do a really good job in keeping them mobile and safe,” and “They do encourage people to do as much as they can, can't fault them.”

Staff described to us how they encouraged people to be as independent as possible. One staff said, "Its something we all do, encourage them to be independent, some people have days they can do more for themselves than others so we prompt." Another staff member told us, “We encourage all our residents to be as independent as possible, some need to be encouraged but we offer choices and help them if they need it.”

We saw that staff encouraged people to make choices regarding drinks and food, and prompted people to eat independently just assisting when needed. Staff gave people the opportunity to choose where they spent their time, communal areas, going out in the gardens or staying in their room. We saw staff gently encourage people to walk alongside them, chatting and offering support as required. When people faltered staff stepped in to gently remind where they were going.

Staff described to us how they encouraged people to be as independent as possible. A staff member told us, “We encourage all our residents to be as independent as possible, some need encouragement to do daily tasks, like washing and dressing.” We observed people being asked if they wished to join other people in the lounge or go to a quieter area. We saw people were given choice when dining. Staff supported them to make choices of meal, and then encouraged people to eat as independently as possible, sometimes by offering adapted cutlery. People were supported to be as independent as possible and have choice and control over their own care, treatment and well-being within a risk assessment framework. Some people were able to tell us they had been involved in care decisions and care planning and for others, their family or advocate. There were in-depth best interest records regarding decision making and where people made decisions that were not in their best interest, these were fully explored. People were supported by staff to do as much for themselves as possible, as long as it was safe. When people required mobility support to access the bathroom or go to the communal areas, staff supported them and ensured they were safe whilst respecting their dignity. People were prompted to eat and drink and offered support when it was required. People and families were supported by staff to remain in touch by various methods. Some people had their own mobile or were able to use the office telephone or laptop. People and visitors confirmed that there was open visiting seven days a week. The management team had a monthly system of updating and reviewing peoples' care plans and risk assessments to ensure information is current and meaningful.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.