Gordon Lodge Rest Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed one quality statement in the responsive key question and found good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. There were systems in place to look at people’s likes, dislikes and their spiritual needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives felt respected and treated equally by the staff. We received comments from relatives such as “They handle things superbly”, “All get well treated” and “They do look after them”. However, one person said that others in the home could benefit from some organised stimulation and told us “There is not enough activity for people that need it”.

Staff told us people had access to other professionals when needed and gave examples of services people had been referred to. A visiting professional told us calls to access their services were timely “They’re always on the ball, if a patient needs to be seen, they call”.

The provider told us they had systems in place to look at people’s likes and dislikes and tried to put foods on the menu that people particularly like. The manager completed a ‘This is me’ document to gather information about people such as their spiritual needs and pastimes. When people wished, they were supported to attend places of worship or have representatives of their faith hold services at Gordon Lodge.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.