Gordon Lodge Rest Home

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed one quality statement in the effective key question and found good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. People told us they had access to health professionals and staff told us they worked well with the local district nursing team.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Relatives felt staff supported people to access healthcare and other personal care services. One family member told us “[My relative’s] hair is done every two weeks, and a chiropodist comes”.

A member of the management team told us people have recently changed GP at the request of the GP surgery. They told us this had impacted on people’s health care. For example, medication reviews had not been completed. They told us they had been in regular contact with the new GP surgery to arrange medicines reviews to ensure people’s medicines were always effective. Staff told us how they worked closely with the local district nursing and acute response teams when people were unwell. Staff from these teams visited regularly to assess people’s needs and provide treatment. Staff explained how they acted on advice given and contact the teams again if people’s health did not improve.

People were supported and received treatment from professionals they trusted such as opticians, dentists and podiatrists. Where people did not have a preferred professional, staff arranged this for them. Staff contacted the home visiting team or acute response team if people needed medical treatment at the service. When requested staff supported a paramedic practitioner to complete a virtual ward round.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.