Haydon Park Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. Staff encouraged them to do as much as they could for themselves, helping to maintain their independence. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a range of activities both at the service and in the community which helped support their independence, health and wellbeing.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and staff knew each other well. Staff spoke to people respectfully and we observed warm interactions. Staff encouraged people to be as independent as possible and skills teaching programme were in place to support this.

Care records detailed the support people required to make choices. People had person centred plans which stated the support they required to make decisions and how staff should support this. Person centred plans as listed people’s preferences and dislikes. This enabled staff to provide personalised care which promoted people’s independence. Risk assessments included ways in which staff could support people to lead independent lives. They set out clearly people’s level of independence and what they were willing and could do for themselves, and what tasks they needed additional staff support with.

People were encouraged and supported to do as much as they could for themselves, to maintain their independence. Relatives of people using the service told us that staff supported them to be as independent as possible. One relative said, “We visit regularly and sometimes will just pop over, [family member] used to attend the day centre, but it was her choice to return.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.