Holly Lodge Residential Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were well supported by a staff team that knew them well. Staff were happy in their roles. People were happy with the support they were provided with.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There was a positive culture for staff within the workforce. Staff told us they were well supported by their colleagues, the provider and registered manager. Staff were happy in their role which created a pleasant atmosphere at the service, impacting on the support people received. One staff said, “I get support from everyone”.

There were opportunities for people and their relatives to provide feedback and share concerns. There was a complaints process in place but there had been no complains. Relatives told us they were able to speak to the registered manager and the provider if they wanted to do so. One relative said, "They are approachable and always keep me informed of any issues." Staff had undertaken training in equality and diversity to provide them with guidance and supporting people with protected characteristic needs such as disability, cultural needs or needs relating to their sexuality.

There was a positive atmosphere at the service which indicated a positive culture. Feedback from people about their care was entirely complimentary and people told us they were happy with the staff who supported them. One person said, “The manager is like the house Mum. We get treated like her family. I’ve got my family here now”. Other comments included, “It’s beautiful in here” and, “I am perfectly happy”.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.