Archived: Headlands

Updated 13 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 26 October 2020 and was announced. The service was part of a thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 13 November 2020

About the service

Headlands is a residential home providing personal and nursing care for up to 34 predominantly older people. At the time of this inspection there were 29 people living at the service. Some of these people were living with dementia.

The home is situated on the outskirts of St Ives. There is a range of equipment to support people with limited mobility. There are accessible gardens to the front, rear and side of the service.

People’s experience of using this service and what we found

Some people were not able to tell us verbally about their experience of living at Headlands. Therefore, we observed the interactions between people and the staff supporting them.

Staff understood their role in protecting people from harm and assessing avoidable risks. There were enough staff to provide care to people and they were available when people needed support.

The provider had an effective recruitment and selection procedure and carried out relevant vetting checks when they employed staff.

People told us they received a good service and felt safe. Accidents and incidents were recorded, and risk assessments were in place. Arrangements were in place for the safe administration of medicines.

Staff received training to enhance their skills and knowledge to provide the support and care people wanted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a staff team that were both caring and compassionate and treated them with dignity and respect. People received person centred care and support based on their individual needs and preferences. Staff knew about people's life history, and their communication needs.

People could choose what to eat and drink and were supported to eat in a pleasant sociable environment.

People’s health needs were being met. The service worked in partnership with a range of healthcare professionals and followed their advice.

People were happy with the way the home was managed. There was a positive and inclusive culture within the service and the registered manager supported the staff and sought to improve the quality of care. The registered manager regularly sought and acted upon people's views of the care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection the service was rated as Good (report published 8 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.