The Care Quality Commission
  • Care Home
  • Care home

Archived: The Haven

Overall: Good read more about inspection ratings

58 Sherwood Way, West Wickham, Kent, BR4 9PD (020) 8777 3218

Provided and run by:
Mr & Mrs J S Garjah

All Inspections

02 November 2015

During a routine inspection

This inspection took place on 2 November 2015 and was unannounced. We last inspected The Haven on 16 May 2013. At that inspection we found the service was meeting all the regulations that we assessed.

The Haven is registered to provide accommodation for up to six people requiring personal care. It provides 24 hour care for older people with mental health support needs. The service had a registered manager in post. The registered manager was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service said they felt safe and that staff treated them well. Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported from abuse. There was a whistle-blowing procedure available and staff said they would use it if they needed to. Appropriate recruitment checks took place before staff started work. People’s medicines were managed appropriately and people received their medicines as prescribed by health care professionals.

Staff had completed training specific to the needs of people using the service. The manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards and acted according to this legislation. People’s care files included assessments of their dietary needs and they were being supported to have a balanced diet.

People were involved in planning of their care needs. Risks to people were assessed and care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. There were meetings where people were able to talk about things that were important to them and about the things they wanted to do. People were aware of the complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The manager recognised the importance of regularly monitoring the quality of the service provided to people. Staff said they enjoyed working at the home and they received good support from the manager.

16 May 2013

During a routine inspection

People told us that they were happy with the care provided and they felt that staff understood their care needs. We spoke to three people using the service and they all told us that they were involved in the planning of their care and their views were taken into consideration. Two people told us that the care was 'very good' and that staff were helpful and kind. One person stated that it 'was home' and that staff were available when needed.

We found that there was a detailed care plan in place for each person using the service and this included the person's needs and wishes. People using the service were involved in the assessment and review process of their treatment and care, and the provider had arrangements in place to ensure that people's consent was acted upon in relation to their treatment and care. People were protected against the risks associated with the unsafe use of medicines as appropriate arrangements were in place for the management of medicines. The provider had systems in place to ensure that personalised records reflected people's current needs and were stored securely.

30 April 2012

During a routine inspection

During our visit on 30 April 2012 some people who used the service and their relatives told us that staff were trustworthy and friendly, and that they did their jobs well. People said they liked living at the Haven and that they felt safe and relaxed there. They said they liked the food and the homely environment. People and their relatives said they were able to discuss care needs with the manager, and that they had agreed to the content of their care plans. They also told us that if they had any issues or concerns, they would raise them with the manager.