Archived: The Haven

Updated 3 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we reviewed information we held about the provider, including the provider’s information return (PIR). This is a form submitted by the provider giving information about the service including notifications. A notification is information about important events which the service is required to send us.

This unannounced inspection was carried out on the 2 November 2015. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We spent time observing the care and support being delivered. We spoke with five people using the service, the relatives of two people, one member of staff and the registered manager. The registered manager was also the registered provider. We looked at records, including the care records of four people using the service, five staff members’ recruitment and training records and records relating to the management of the service. We also spoke with three health care professionals and the local authority and asked them for their views about the home.

Updated 3 December 2015

This inspection took place on 2 November 2015 and was unannounced. We last inspected The Haven on 16 May 2013. At that inspection we found the service was meeting all the regulations that we assessed.

The Haven is registered to provide accommodation for up to six people requiring personal care. It provides 24 hour care for older people with mental health support needs. The service had a registered manager in post. The registered manager was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service said they felt safe and that staff treated them well. Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported from abuse. There was a whistle-blowing procedure available and staff said they would use it if they needed to. Appropriate recruitment checks took place before staff started work. People’s medicines were managed appropriately and people received their medicines as prescribed by health care professionals.

Staff had completed training specific to the needs of people using the service. The manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards and acted according to this legislation. People’s care files included assessments of their dietary needs and they were being supported to have a balanced diet.

People were involved in planning of their care needs. Risks to people were assessed and care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. There were meetings where people were able to talk about things that were important to them and about the things they wanted to do. People were aware of the complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The manager recognised the importance of regularly monitoring the quality of the service provided to people. Staff said they enjoyed working at the home and they received good support from the manager.