Mereside Dental Practice

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We found this practice was providing safe care in accordance with the relevant regulations. The provider had made improvements in relation to the regulatory breaches we found at our inspection on 2 August 2023.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Learning culture is based on the latest evidence we assessed for the Safe key question.

The judgement for Safe systems, pathways and transitions is based on the latest evidence we assessed for the Safe key question.

The judgement for Safeguarding is based on the latest evidence we assessed for the Safe key question.

The judgement for Involving people to manage risks is based on the latest evidence we assessed for the Safe key question.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: Staff and leaders told us of the systems in place to manage risks for patients, staff, equipment and the premises. Staff we spoke with told us that equipment and instruments were well maintained and readily available. The provider described the processes they had in place to identify and manage risks. Staff felt confident that risks were well managed at the practice, and the reporting of risks was encouraged.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: Emergency equipment and medicines were available and checked in accordance with national guidance. Staff could access these in a timely way. The premises were clean, well maintained and free from clutter. Hazardous substances were clearly labelled and stored safely.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: The practice had arrangements to ensure the safety of the X-ray equipment and the required radiation protection information was available. The practice had risk assessments to minimise the risk that could be caused from substances that are hazardous to health. The practice had implemented systems to assess, monitor and manage risks to patient and staff safety. This included sharps safety, sepsis awareness and lone working. The practice had systems for appropriate and safe handling of medicines. Antimicrobial prescribing audits were carried out.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: At the time of our inspection, the patients we asked felt there were enough staff working at the practice. They were able to book appointments when needed.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: Staff we spoke with had the skills, knowledge and experience to carry out their roles. They told us that there were sufficient staffing levels. Staff stated they felt respected, supported and valued. They were proud to work in the practice. Staff discussed their training needs during annual appraisals and practice team meetings and ongoing informal discussions. They also discussed learning needs, general wellbeing and aims for future professional development. Staff we spoke with demonstrated knowledge of safeguarding and were aware of how safeguarding information could be accessed. Staff knew their responsibilities for safeguarding vulnerable adults and children.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: The practice had a recruitment policy and procedure to help them employ suitable staff, including for agency or locum staff. These reflected the relevant legislation. The practice ensured clinical staff were qualified, registered with the General Dental Council and had appropriate professional indemnity cover. The practice had arrangements to ensure staff training was up-to-date and reviewed at the required intervals.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: Patients told us that the practice looked clean, and equipment appeared to be in a good state of repair.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: Staff told us how they ensured the premises and equipment were clean and well maintained. They demonstrated knowledge and awareness of infection prevention and control processes. Staff told us that single use items were not reprocessed.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: The practice appeared clean and there was an effective schedule in place to ensure it was kept clean. Staff followed infection control principles, including the use of personal protective equipment (PPE). We observed the decontamination of used dental instruments, which aligned with national guidance.

At the inspection on 29 May 2024, we found the practice had made the following improvements to comply with the regulations: The practice had infection control procedures which reflected published guidance and the equipment in use. Staff had appropriate training, and the practice completed Infection prevention and control (IPC) audits in line with current guidance. The practice had procedures to reduce the risk of Legionella, or other bacteria, developing in water systems, in line with a risk assessment.

The judgement for Medicines optimisation is based on the latest evidence we assessed for the Safe key question.