Durham Street

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were involved in decisions around their care and reasonable adjustments were carried out to meet the needs of people in the service. Care was person centred and feedback about people’s care was acted on to improve the service.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they can see visitors when they want. One person said, “I have my own garden, I can go out in the garden when I want, and I go to bingo twice a week.”

Staff told us they would always give people choices and involve them in their care. The manager told us care is built around the individual and what their needs are.

Staff treat people as individuals and care was tailored to their needs. One person had a shandy every night because that is what they enjoyed. Visits took place to meet the needs of the people and no restrictions were in place.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People are asked what they want to do. A family member said, “They [Staff] have tried everything to get them to go out, but they understand how anxious it makes them feel, so tailor activities in the home, we came to the home for their birthday because they didn’t want to go out.”

Staff told us they would make reasonable adjustments and ensure no one was left out because of age, disability, gender etc. The manager told us 1 person who would not go out they arranged social care and activities around his illness, so instead of them going out for activities and social time, social time and activities came to them.

People had communication passports in place, staff knew people well and could communicate in different styles, including Makaton. People were asked for feedback about their care, and this was acted on.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.