Durham Street

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We observed kind, caring interactions between staff and people. Care was individualised to the person and people were supported to be as independent as possible.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and treated them with respect.

Staff told us the people they care for have a life history and that should be respected. A staff member said, “Our job is to protect them and keep them safe and that is what we do.”

Professionals who visit the service told us staff know people well and deliver care that is designed around them.

We observed staff speaking kindly and with compassion to people. People appeared comfortable in the presence of staff and had good relationships with staff. People’s privacy and dignity was respected.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to be independent, and staff asked what they wanted and gave them choices.

The manager told us they involve people and their families as much as they can. Staff told us people are given choices and asked what activities they would like to do. One person has bingo on his activity planner as he enjoys going to the local bingo.

We observed care being person centred and people were supported to be independent. People were encouraged and supported to keep their rooms clean and tidy.

Care plan and risk assessments were person centred and care was tailored to the individual. People were supported to make choices about their care. People had personalised activity planners that were tailored around the needs of the individual.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.