Background to this inspection
Updated
5 March 2021
of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider had in place.
This inspection took place on 12 February 2021 and was announced.
Updated
5 March 2021
About the service
The service is a care home. The care home provides care and support for up to 11 people, some who are living with dementia. On the day we visited 10 people where living at the service.
People’s experience of using this service and what we found
People said they were happy with the service provided. One said; “They are very kind to me.” A relative said; “This place is brilliant!”
People able to said they felt safe with the staff supporting them. Systems were in place to safeguard people. Risks to them were identified and managed. The support required with medicines was assessed, agreed and provided to people. Infection control measures were in place to prevent cross infection. Staff were suitably recruited. People were supported by a mostly long serving staff team. Staffing levels were flexible to enable the service to provide a bespoke service to people to meet their needs.
People were supported by staff who completed an induction, training and were supervised. The support required by people with health and nutritional needs was identified and provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People confirmed staff were kind and caring. Their privacy and dignity were promoted. Systems were in place to deal with concerns and complaints. This enabled people to raise concerns about their care if they needed to.
People had person centred care plans in place. They were actively involved in their care when possible. People contributed to the development of care plans and reviews. People’s communication needs were identified, and some people had end of life wishes explored and recorded.
People were supported by a service that was well managed. Records were accessible and up to date. The service was audited, and action taken to address any areas identified that needed improving. People, staff, relatives and professionals were complimentary of the registered manager and comments included; “They (named registered manager) are brilliant.” Staff were committed to providing good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 21 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.