Positive OT & Case Management Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This key question has been rated good. We assessed 2 quality statements in the effective key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. People's needs, including their capacity were fully assessed. This meant staff were able to provide effective care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us they had worked closely with the provider before care was provided to ensure care and support was provided effectively.

The registered manager told us there was a holistic approach to assessing people referred to the service. Staff told us they had the information required to be able to provide care and support.

The provider had a clear and up to date Admissions Policy. This clearly demonstrated the provider's commitment to working closely with people and their representatives. Initial assessments were detailed and involved the person, family members and other key representatives.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and relatives spoke positively about staff’ understanding people's needs and seeking consent, before providing care and support. One person said, "I decide what I want to do."

Staff demonstrated a good understanding of capacity and consent. They were able to describe what they would do where people refused care and support.

Processes were in place to ensure people's capacity was assessed, and where people lacked capacity to make decisions effective assessments and records had been completed. Staff had received training in the Mental Capacity Act and how this impacted on their practice.