We carried out a review of the data available to us about Eternity Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eternity Care Services Ltd, you can give feedback on this service.
Eternity Care Services Limited is a family run domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were thirteen people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were thirteen people using the service.
People’s experience of using this service and what we found
We received positive feedback about the service. People told us they felt safe as staff were familiar to them and treated them fairly. One person told us “I feel safe as they are familiar people.” People were supported by staff who had received appropriate training and had been safely recruited. Risks were assessed, with measures implemented to mitigate. Staff were provided with guidance and were aware of measures to take to prevent and control the spread of infection. Medicines were administered by staff who had received training and their competency to do so checked.
An initial assessment of people’s needs was carried out before they received a service to ensure the provider was able to meet them. Staff received a detailed induction and had access to a wide range of training relevant to their role. The provider worked effectively with external professionals to support people’s health and wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who demonstrated kindness and respect and were supported to regain and maintain their independence.
People’s choices and decisions about the care they received were listened to and incorporated into person-centred care plans. Regular reviews took place to ensure people’s care plans incorporated any changing needs or wishes. Staff were trained to support people with care at end of life, liaising with external professionals when required.
Systems were in place to assess and monitor the quality of the service There was an open, learning culture led by the management team to continuously improve the service. People and staff had opportunities to give their views about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 July 2021 and this was the first inspection.
Why we inspected
This was a planned inspection to give the service its first CQC rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.