Background to this inspection
Updated
14 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity began on 26 September 2022 and ended on 4 October 2022. We visited the provider’s office on 29 September 2022.
What we did before the inspection
We reviewed information we had received about the service and sought feedback from professionals who work with the service, receiving a response from five. We used all of this information to plan our inspection.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with the registered manager, operations director and 6 members of staff. We reviewed a range of records. This included 2 people's care records, medication records and a variety of records relating to the management of the service, including policies and procedures. We also reviewed 2 staff files in relation to recruitment, staff supervision and training.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
14 October 2022
About the service
Eternity Care Services Limited is a family run domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were thirteen people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were thirteen people using the service.
People’s experience of using this service and what we found
We received positive feedback about the service. People told us they felt safe as staff were familiar to them and treated them fairly. One person told us “I feel safe as they are familiar people.” People were supported by staff who had received appropriate training and had been safely recruited. Risks were assessed, with measures implemented to mitigate. Staff were provided with guidance and were aware of measures to take to prevent and control the spread of infection. Medicines were administered by staff who had received training and their competency to do so checked.
An initial assessment of people’s needs was carried out before they received a service to ensure the provider was able to meet them. Staff received a detailed induction and had access to a wide range of training relevant to their role. The provider worked effectively with external professionals to support people’s health and wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who demonstrated kindness and respect and were supported to regain and maintain their independence.
People’s choices and decisions about the care they received were listened to and incorporated into person-centred care plans. Regular reviews took place to ensure people’s care plans incorporated any changing needs or wishes. Staff were trained to support people with care at end of life, liaising with external professionals when required.
Systems were in place to assess and monitor the quality of the service There was an open, learning culture led by the management team to continuously improve the service. People and staff had opportunities to give their views about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 July 2021 and this was the first inspection.
Why we inspected
This was a planned inspection to give the service its first CQC rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.