Riverside Care Complex

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed using a variety of tools. Records reflected what was important to and for the person. There was evidence of regular meaningful reviews and changes following incidents. People told us they were asked about their care and support. Comments included, “When you are settling they talk to you and find out about you and what you need” and "Yes, they talked to me and my [family member] about what we wanted. They did ask what I like.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutrition and hydration needs were met. People told us they enjoyed the food. One person said, "The food is brilliant, it’s all a lovely part of it.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We found that staff worked closely with other agencies and were in involved in reviews of people’s care.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of health care professionals. A person said, “I can see a doctor if I want one. They are very good.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There was evidence of regular reviews and action being taken immediately following any changes to people’s health needs.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider was in the process of making improvements to records of assessments relating to the Mental Capacity Act 2005 (MCA.) Where appropriate those with legal authority were involved in decisions. We observed staff seeking peoples consent before providing support. People told us their consent was always sought and they were involved in decisions about their care and support. One person said, ”Yes, they do what I say.”