Riverside Care Complex

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff spoke fondly of people who lived at the home. People told us they were well cared for, by staff who they liked. One person said, “The staff are very kind and there to help. I am happy here.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person said, ”I think they are getting to know me well. They take time to listen to me I can chat to them. It’s really nice here.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s choices and independence were encouraged and promoted. Their personal, cultural, social and religious needs were understood and respected. Staff placed great importance on supporting people’s independence. One staff member said, “Safety is the main priority for me along with wellbeing and encouraging independency and to gain peoples trust.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff and managers knew people really well and responded very quickly to any requests for support. People told us staff were responsive. One person said, “The staff are excellent, they come as quickly as they can and I appreciate that.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they enjoyed working at the home and that the provider and manager were very supportive. They said, “It’s amazing. I really enjoy working there” and “The door is always open with management, and you can talk to them about work or things that are happening outside of work. We are well supported.”