Background to this inspection
Updated
5 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
The New Careford Lodge Limited is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at all the information we had received from and about the home since the last inspection. We also used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection-
We spoke with eight people who used the service and three visitors about their experience of the care provided. We spoke with six members of staff including the nominated individual, registered manager and care staff.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. We also looked at a variety of records relating to the management of the service including minutes of meetings.
Updated
5 December 2019
About the service
The New Careford Lodge Limited is a residential care home registered to provide personal care and accommodation to up to 18 people. The home specialises in the care of older people.
The home is a single storey building and all rooms have en-suite facilities.
At the time of the inspection 18 people were living at the home.
People’s experience of using this service and what we found
People lived in a home where they felt safe and well cared for. People told us staff were friendly and kind. People were very comfortable and relaxed with all the staff who supported them.
Staff morale was good which created a happy atmosphere for people to live in. Staff had access to a range of training and people had confidence in their abilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were able to make choices about all aspects of their day to day lives.
People were cared for by staff who were respectful of them as individuals and provided care and support in accordance with people’s wishes. Staff adapted the care they provided to meet people’s changing needs and preferences.
People were supported to maintain contact with friends and family and visitors were always made welcome at the home. There was a variety of activities available to people if they wished to take advantage of these.
People lived in a home which was well managed by the registered manager and provider. There were systems to monitor standards and plan improvements. People’s and staff’s views were listened to and used to influence changes and improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Published 24 May 2017.)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.