Morley Manor Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This key question has been rated requires improvement. This meant people’s care needs were not always well documented in their care plans. However we found staff provided care which person centered. We found the lack of detail in the care records constituted a breach of regulation 17.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us staff provided person centred care. A relative explained, "They are responsive to needs for example, [person] started [walking with purpose] so they got an alert mat for the side of his bed. So they were very proactive, saw the risk and dealt with it straight away."

Staff told us they knew people well and respected their preferences.

During this inspection, we found care plans were not always complete or detailed. We reviewed the care plans for a person who required additional support due to feeling very distressed during personal care and found care plans did not explain the strategies that worked well when supporting this person, and therefore were not sufficiently detailed. This was discussed with the manager, and they were able to describe the approaches in place that worked well, such as staff's tone of voice being low, one staff leading communication during personal care interventions, changing staff member if required, however these strategies were not described in the care plans. Although in our observations, conversations with staff and feedback we received we did not find evidence that this lack of recording was having a negative impact on people's care, lack of detailed care plans can lead to staff providing care in an inconsistent way. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.