The Cornerstone

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

There was a person centred approach to the care planning and support given. Care plans included information about people's preferences and were in an easy to read format. This made it easy for people to understand them. Staff told us people were supported to be involved in their care plans and made contributions to them. People were supported to access advocacy when appropriate. We saw staff supporting people in a caring and supportive way. Staff involved people in their care and sought their consent prior to carrying out tasks. People appeared comfortable in the presence of staff and interacted well together. Mini goals were set with people to achieve their outcomes. This included, for example doing more activities and maintain contact with family members.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care and support was assessed and reviewed effectively and people were encouraged to maintain and develop their independence. One person told us, “I like everyone here. I get to see the doctor and I go to Meadowhall and do the shopping. I like the food here and my favourite is tuna pasta which I can have whenever I want.” A family member told us, “[Relative] goes to the day centre three times per week. They go out shopping and staff encourage their independence. There is a good choice of food and they have just recently introduced decaffeinated drinks as suggested by the GP.”

There was a person-centred approach to care planning and support. Care plans included information about people's preferences and were in an easy to read format. This made it easy for people to understand them. Staff told us people were supported to be involved in their care plans and made contributions to them.

Staff had a good understanding of care planning and assessing people’s needs. They understood the importance of involving people and their families in the process. One member of staff told us, “We include people and relatives [in the assessment process] It's all about the person so we would not exclude them.” Another member of staff said, “We have good relationships with people and their relatives. We hold open discussions with them which ensure assessments are accurate.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff had a good understanding of care planning and assessing people’s needs. They understood the importance of involving people and their families in the process. One member of staff told us, “We include people and relatives [in the assessment process] It's all about the person so we would not exclude them.” Another member of staff said, “We have good relationships with people and their relatives. We hold open discussions with them which ensure assessments are accurate.”

People were supported to access advocacy support when appropriate. We observed staff working with people people in a caring and supportive way. Staff involved people in their care and sought their consent prior to carrying out tasks. People appeared comfortable in the presence of staff and interacted well together. Mini-goals were set with people to support them achieve their outcomes e.g. doing more activities and maintaining contacts with family members.

People’s care and support was assessed and reviewed effectively and people were encouraged to maintain and develop their independence. One person told us, “I like everyone here. I get to see the doctor and I go to Meadowhall and do the shopping. I like the food here and my favourite is tuna pasta which I can have whenever I want.” A family member told us, “[Relative] goes to the day centre three times per week. They go out shopping and staff encourage their independence. There is a good choice of food and they have just recently introduced decaffeinated drinks as suggested by the GP.”