Lifstan Way Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare and community activities to maintain their wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they had key workers who worked closely with them. People had the opportunity to discuss their care and support needs with staff to ensure they were receiving the optimal care. One person said, “I have independence there are no restrictions. I prefer to go out with staff and you can always negotiate a trip and the staff will arrange this.” Another person said, "Thanks to the manager we have been able to go away on holiday. I went away last year and this year, it never happened before this manager."

Staff supported people to build on their own independence and well-being. People were encouraged to access the community, have holidays, attend church, and visit family. Staff understood people’s rights under equality and human rights. The registered manager supported people to access healthcare to ensure their physical and mental wellbeing was monitored and reviewed.

Staff reviewed people’s care and support records regularly to ensure they continued to meet people’s needs. The registered manager supported people to access healthcare such as, GPs, hospital specialists, dentist, and opticians to ensure their physical and mental wellbeing was catered for.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.