Lifstan Way Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care was person-centred and promoted people’s dignity, privacy and human rights. Staff supported people to engage in their local community and maintain relationships with friends and family.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to follow their own interests and maintain their independence. People told us they were happy with their accommodation and had enough privacy. One person said, “I see this as my home, and I belong here.” Another person said, “I go out on my own, I have just been out.” People had choice how they spent their time and were supported by staff to achieve the positive outcomes.

Staff knew people’s preferences and how they wished to be supported. Staff promoted positive outcomes for people by encouraging them to live full and active lives. The registered manager told us each person had their own activity program and they encouraged people to spend time in the community and with their family and friends. Staff had recently arranged for people to go away on holiday which had been a big success.

We observed people were able to follow activities of their choice including going out independently or with staff. Where one person had an interest in household and garden maintenance they were being supported with a garden project. Some people at the service chose to have pets, where needed staff supported them with the care of their pets.

Care was planned in a person-centred way with the involvement of people, families and advocates when appropriate. Where additional staffing support was needed to facilitate community activities this was arranged to ensure people could spend time following their interests. Each person had an allocated key-worker who worked closely with them to ensure their needs were being met by the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.