Dimensions Oxfordshire & Warwickshire Domiciliary Care Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement for this key question. People had a limited experience of external social activities. The provider had reviewed all care and support plans and added new resources to improve people’s experience.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Some relatives told us their family members were not experiencing their local community or having enough social experiences outside of the home. Such activities had declined since the pandemic and had not improved.

The provider told us people’s care and support plans had been reviewed and updated. These were now more robust and identified additional medical support needs for some people. The provider had secured additional resources to support these specific needs, including more social activities. Staff told us there were annual person-centred reviews for the people they supported where plans were made for the coming year and achievable goals and outcomes were set. One staff member said, “The individual has all equality respected, without anyone being treated specially.”

Processes around social enrichment and engagement and required staffing had been reviewed. People were now being supported more to go out into the community and to attend activities such as swimming.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.