Independent People Homecare

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Independent People Homecare is a domiciliary care agency providing support to people in their own home. The service provides a live-in care service to people in the community. At the time of our assessment the service was supporting 30 people. The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. We reviewed 20 quality statements under the safe, effective, caring, responsive and well-led key questions. We undertook this assessment to follow up on breaches of regulation identified at our last inspection. At this assessment improvements had been made and the provider was no longer in breach of regulation.

People's experience of this service

Overall people and relatives were positive about the care provided. They told us they were supported by a consistent staff team who knew them well. People had confidence in the staff who supported them and felt safe in their care. Staff had received training in administering medication and checks on their competency had also been completed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People and their relatives were involved in decisions about their care and treatment. Care plans were holistic, reflecting people’s physical, mental, emotional and social needs. The provider had systems and processes in place to monitor the quality and effectiveness of the service. Data gathered was analysed to identify themes or trends. Staff felt valued and well supported by the registered manager and the provider. People, relatives and staff told us they were confident should they raise any concerns they would be dealt with appropriately.