Poppy Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare to maintain their well-being. Where indicated people were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice and community nurses.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to access healthcare and attend appointments. People told us they saw their GP if needed and that staff arranged other health care appointments for them, such as foot care, opticians, and dentist.

Staff understood people’s rights under equality and human rights. The registered manager supported people to access healthcare to promote positive outcomes for them. The registered manager told us they supported people to follow their religious wishes and arranged the last rites for one person as this was their wish at the end of their life. Where people had specific cultural requirements, staff supported them with these, for example by celebrating dates that are important to them.

Staff reviewed people’s care and support records regularly to ensure they continued to meet people’s needs. The registered manager had formed good relationships with other healthcare professionals such as the GPs, community nurses, to ensure people could access these services.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.