Elite Support Providers Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff had received training in the Mental Capacity Act 2005 and understood its principles. Staff knew that people without capacity may need someone else to make decisions on their behalf.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People who received care either had capacity or had the necessary legal arrangements in place so someone else could make decisions on their behalf. Relatives said they were involved in helping to make decisions for their family member.

Staff understood the principles of the Mental Capacity Act 2005. A staff member told us, “If they (people) have capacity, they will understand. [Person’s name] does not have capacity, but [person’s name] does which is why she is taking medicines by herself.” A second said, “If you do not have mental capacity and cannot do things alone, like look after your money, you have to have somebody in charge of this. The doctor may have some say and the family engage too.”

Staff received training in the MCA which helped ensure they understood the principles of the Act and could put this training into practice.