Elite Support Providers Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received care from staff who showed them respect, dignity and care. Relative’s told us they were happy with the care provided by the staff and said their family member was treated well.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff expressed a kind, caring attitude. They told us, “I am really calm. I am very polite. I greet them. Before I ring the bell to let them know I’m there, I go and knock on the door and say, “It’s me, are you okay?” and, “When giving a bath we cover them. Some of them like to start themselves and I will go and check they are okay. We show dignity, respect and love.” Some people’s care plans recorded how they liked their care to be provided and gave good information to staff on how they should provide care in line with people’s needs. People’s preferences were recorded, their likes, dislikes and specific information relating to them as a person. This all helped staff get to know people and in turn provide care to them in an appropriate way.

Staff genuinely cared for people. This was evident in the way they spoke of people. They showed an understanding of people’s fears and the need to build trust. Relatives were happy with the care provided. A relative told us, “Staff treat family and [person’s name] well. They keep privacy for [person’s name] and staff shut door for privacy.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.