Driving improvement: Case studies from 10 GP practices

We interviewed 10 GP practices that had achieved a significant improvement on their rating.

We spoke with GPs, practice nurses, clinical staff, practice managers, administrators and patients.

Their experiences show that improvement is possible.

The case studies highlight some clear actions that other practices can use to help them learn and improve.

Individuals who have made a difference

As our contribution to the celebrations of 70 years of the NHS, we have brought together stories highlighting individuals who made a significant impact on the care people receive.

While it’s the NHS that’s celebrating a birthday, the people working alongside it in adult social care have also played a vital and integral role.

This collection of short case studies is part of a series highlighting the work that individuals - from volunteers, to front line staff to senior leaders - have done to deliver great services across acute and mental health NHS trusts, primary care and adult social care.

Driving improvement: Individuals who have made a difference in primary medical services

Key themes

The practices in this report faced similar challenges. They all showed an impressive commitment to improve their service to patients. To achieve this they shared common experiences:

• strong leadership from a practice manager with the time and skills to lead the practice team
• addressing staffing and training issues such as poor recruitment or training practices
• making sure every member of the practice team understood their own and others roles and responsibilities
• involving the whole team in running the practice
• involving patients and the local community
• using external support to help improvement