- NHS mental health service
Edward Street Hospital
All Inspections
13 January 2014
During a routine inspection
We saw that patients' capacity to make decisions about their care and welfare was assessed to ensure that all decisions were made in their best interests.
Staff had most of the information they needed to know how to support patients to meet their individual needs. A relative told us, 'The care is very good here and we are kept informed about our relatives care and treatment. Staff ask our opinion too.'
Patients told us that they felt safe at the hospital. We saw that systems were in place to protect patients from abuse and harm.
There were sufficient staff who had the appropriate skills and knowledge to ensure that patients' needs were met. A patient told us, 'All the staff are wonderful here, I see the doctor weekly and in between if I need to.'
Patients and their relatives were asked for their views about the service provided and we saw that these were listened to.