10 July 2012
During a routine inspection
The people we spoke with were positive about their experience of using the service.
People told us that staff had been respectful towards them and had involved them in all aspects of their care and treatment and they told us they had been given information about their illness/injury and any care or follow up treatment required.
People told us they had been treated well and would tell somebody if they were unhappy about how they were treated. They said they had been happy with the service they received and staff had been 'professional and helpful'.
Comments from people we spoke with included:
'Staff were very helpful'.
'They were very respectful and polite'.
'Yes they ensured my privacy'.
'They explained everything to me'.