31 October and 1 November 2014
During an inspection in response to concerns
We carried out this inspection alongside Her Majesty's Inspectorate of Prisons (HMIP). The Care Quality Commission and HMIP routinely coordinate inspections of prisons and healthcare providers.
In July 2014 Liverpool Community Healthcare Trust informed the Commission of issues regarding the quality of care and workforce concerns at HMP Liverpool prison. We continued to monitor the service at the prison and liaised with our partner agencies, including NHS England and commissioners.
We found patients care and treatment was compromised because of delays in patients receiving prescribed medicines. We saw limited evidence of staff learning from significant events.
Medicines management across the prison was poor.
Staffing shortages, both nursing and GPs, meant that the health care team did not always have the capacity to fully deliver a service at peak times.
The Crisis Intervention Service was insufficiently staffed to meet patient demand.
There were insufficient measures in place to monitor the quality of care and treatment provided to patients who attended outpatients, in-patients and the crisis intervention service.
Despite our findings, patients reported good levels of satisfaction with the care they received. Patients spoke positively about the care they received from nursing staff.
We observed nursing staff to be both caring and compassionate when delivering care and treatment to patients.
In interviews nurses and staff from the medicines management team demonstrated a real passion and a willingness to work to improve the service within the prison to ensure better outcomes for patients.