The Care Quality Commission

Archived: The Arundel Unit

William Harvey Hospital, Kennington Road, Willesborough, Ashford, Kent, TN24 0LZ (01233) 651806

Provided and run by:
Kent and Medway NHS and Social Care Partnership Trust

All Inspections

During a check to make sure that the improvements required had been made

Where people did not have the capacity to consent, the provider acted in accordance with legal requirements to ensure that people who use services have their rights protected, and are involved in decisions about their care where possible.

6 August 2012

During a routine inspection

Some of the people we spoke with or their relatives were positive about the care they received, others said there were 'a couple of niggles' but otherwise it was good. Some of the people we spoke with who were detained under the Mental Health Act said they were unhappy about being in hospital.

The people we spoke with told us that there were usually enough staff on duty, so if they needed something they could find a member of staff to ask. However, they said there were times when it was difficult to find a member of staff, such as during handovers. People told us that there were often a lot of new faces on the ward, as a lot of agency staff were used.

People told us that when they needed something they would ask a member of staff, who usually responded well. The people we spoke with and their relatives were positive about the staff, and said that most staff were helpful. One person told us that the 'nurses are really, really good ' I can not find fault with any of them'. Another person told us the staff were 'nine out of ten, they are really good'.

Some people were aware of their care and treatment plans, but others were not. People told us that there were things to do, which included activities they enjoyed doing. One person told us that they got bored on the ward. A person on one of the working-age adult wards said that the activity groups could be too large, which made it difficult to focus.

People told us that they had seen their doctor. They said that there was an occupational therapist who provided activities, but these weren't all the time, and if she was off sick or on leave then her work wasn't covered.

The people we spoke with on the working-age adult wards, and one person we spoke with on Winslow Ward, understood whether they were in hospital voluntarily or detained under the Mental Health Act (MHA), and what this meant in terms of whether they were allowed to leave the ward. However, although people appeared to be involved in discussions about their care, we saw limited evidence that people had had their capacity assessed to ensure they were able to give informed consent.

2 November 2010

During a routine inspection

On Edgehill Ward and Winslow Ward people told us that they received the care and treatment they needed to promote their good mental and physical health. People said that they were being consulted about each part of their care and at each stage of their progression through the service. They also said that they had been told about their rights under the relevant legislation. Some people thought that the wards could be too noisy and some did not feel comfortable always being so close to others.

Some people said that there was not enough privacy on Edgehill Ward. On Winslow Ward people told us that they enjoyed their meals, but some said that they did not have enough food on Edgehill Ward.