- NHS mental health service
Woodlands
All Inspections
23 August 2012
During a themed inspection looking at Dignity and Nutrition
The inspection team was led by a Care Quality Commission (CQC) inspector joined by a practising professional and an Expert by Experience, who has personal experience of using or caring for someone who uses this type of service.
We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We spoke with patients and their comments included: They treat your normally." " I like to have a bath on my own and staff wait outside for me." "They are lovely." "They can't do enough for you." " My relative had lost his appetite altogether. I'm very pleased that he has recently started eating again."
15 December 2010 and 5 September 2012
During a routine inspection
We reviewed the results from the national survey: What service users said about community based care 2010. The trust's scores were all within the expected range.