2 December 2013
During a routine inspection
A person who used the service told us they were aware of their care plans. We also observed staff interacting with people in a supportive and caring manner. We found people expressed their views and were involved in making decisions about their care. We also found that people were treated with privacy, dignity and respect.
A person who used the service told us they felt the food was "Nice." They also told us they were provided with a choice of what food they wished to eat. We found that people were protected from the risks of inadequate nutrition and dehydration.
A person who used the service told us that staff always "Treated them well." We found that people were protected from abuse or the risk of abuse.
We found that people were cared for by staff who received appropriate levels of training, supervision and appraisal.
We found that the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service.