• Doctor
  • GP practice

Willaston Surgery

Overall: Good read more about inspection ratings

Neston Road, Willaston, Neston, Merseyside, CH64 2TN (0151) 327 4593

Provided and run by:
Cheshire and Wirral Partnership NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

Latest inspection summary

On this page

Our current view of the service

Good

Updated 2 May 2024

Willaston Surgery is located in Neston and registered with CQC to deliver the regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury. This assessment was prompted due to the time since the last time the service was inspected (2018). At the time of this assessment a wider review of services led by the provider, Cheshire and Wirral Partnership, was also undertaken. We carried out this assessment on 4 and 5 June 2024. We looked at quality statements in key questions safe, effective, responsive and well-led. The service remains rated good in all of these areas and we have rated the practice good overall. During our assessment we found systems and processes were in place to ensure safe care and treatment was provided to the practice population. However, for medicines optimisation there was not fully effective oversight of risk. Action was being taken to address this at the time of the assessment.

People's experience of the service

Updated 2 May 2024

Patients reported that they were happy with the care and treatment they received and that they were able to access appointments that met their needs. Patients told us that they felt involved in decisions about their care and treatment. Patients told us they felt their individual needs were appropriately assessed and fully understood by practice staff. Patients told us they know how to raise their views and that action was taken when they did. Surveys conducted by the provider in addition to national data collection (GP Patient Survey) indicated mostly positive patient feedback.