- NHS hospital
Worcestershire Royal Hospital
Report from 19 November 2024 assessment
Contents
Ratings
Our view of the service
Worcestershire Acute Hospitals NHS Trust provides acute healthcare services to a population of around 580,000 in Worcestershire and the surrounding counties. There are approximately 742 inpatient and day case beds, of which 73 are maternity and 32 are critical care. Worcestershire Royal Hospital provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services, rehabilitation services, including stroke services and cardiac stenting. The service can carry out the following regulated activities. Maternity and midwifery services Termination of pregnancies Family planning Treatment of disease, disorder or injury Assessment or medical treatment for persons detained under the Mental Health Act 1983 Surgical procedures Diagnostic and screening procedures Management of supply of blood and blood derived products We assessed Worcestershire Royal Hospital Urgent and Emergency Care only during this assessment. This service was last inspected in November 2022 and the report published in April 2023 when we rated Urgent and Emergency Care at this location as requires improvement. We carried out an unannounced visit to Urgent and Emergency Care at Worcestershire Royal Hospital on 15 May 2024. We plan our assessments based on everything we know about services, including whether they appear to be getting better or worse. Urgent and Emergency Care Our rating stayed the same, we rated Urgent and Emergency Care as requires improvement because: Peoples experience was not always positive due to where they waited and how long they waited in the department. People were often cared for in the back of ambulances or on corridors whilst waiting for a cubicle within the department and ambulances were held often waiting to handover patients. Suitable adjustments for people with complex needs were not always provided. Medicines were not always dispensed appropriately. However The service had staffing levels and skill mix to meet patient's needs. Care and support was planned and organised together with partners to support safety and continuity of care despite the challenges faced. The service was clean and had an effective approach to assessing and managing the risk of infection, which was in line with current relevant national guidance. Leaders were commited to improving patients experience, care and treatment. There was positive work between partner organisations to address challenges of the patient journey from end to end, with a mindset on improving front door access, reducing delays and meeting peoples' needs. The rating for Worcestershire Royal Hospital remains requires improvement