Fountain Way

People said they enjoyed participating in activities on the ward such as art, craft, cooking and Tai Chi. However some people said that there were not enough things to do and they became bored, particularly at weekends when there were fewer activities.

Most people told us that the staff were patient, approachable, caring and helpful. They felt that they were treated with dignity and respect. One person staying on Amblescroft ward said,

'This is best hospital I have been in. The staff are great; kind generous and gentle with old folk.'

People's views on the quality of the food were varied. People on Amblescroft ward said the food was good and they enjoyed having two cooked meals a day. Most people felt that there was sufficient choice of meals but one person who preferred a vegan diet, complained that she was given very little choice. Staff on Ashdown Unit told us that the food was frequently complained about and, in particular, the quantity of food was felt to be insufficient.

People said they felt able to tell staff if they were unhappy about any aspect of their care and they felt that they were listened to. They appreciated the opportunity to influence things at the ward meetings. Relatives also told us that they were kept well informed.