Home First - Moorlands

Home First – Moorlands is a domiciliary care agency that was providing personal care to 58 older people at the time of the inspection.

People’s experience of using this service and what we found

People told us there was a lack of consistent staff and people had experienced calls being missed. Staff were recruited safely and there were enough staff although they were not effectively deployed to meet the needs of people, which meant people’s safety was put at risk.

There were systems in place to monitor and improve the quality and safety of the service provided however, the provider failed to listen to feedback from the registered manager, staff and people.

People did feel safe whilst being supported by staff and people’s risks were identified and monitored and staff knew how to protect people from abuse or avoidable harm.

People who needed support with the medication was done safely and staff followed safe practices to prevent the spread of infection.

People received support from staff who were trained to deliver effective care. Staff worked well with other professionals and referred people to health professionals when required to ensure people’s ongoing health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect and people were happy with the care they received. People were supported to regain their independence and were involved in their enablement goals.

People knew how to complain if they needed to and felt the management team were approachable and supportive. People had the opportunity to give feedback about the service they received.

We have made a recommendation for people to be supported by a regular staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection for this location.

Why we inspected

This was a planned inspection due to the service having not yet been inspected.

Enforcement

We have identified breaches in relation to staffing issues and systems not being effective.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect and people were happy with the care they received. People were supported to regain their independence and were involved in their enablement goals.

People knew how to complain if they needed to and felt the management team were approachable and supportive. People had the opportunity to give feedback about the service they received.

We have made a recommendation for people to be supported by a regular staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection for this location.

Why we inspected

This was a planned inspection due to the service having not yet been inspected.

Enforcement

We have identified breaches in relation to staffing issues and systems not being effective.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.