Archived: The Christopher Unit

We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that all people had a named staff member each shift with whom they identified and who helped them with their treatment and recovery. This information was clearly displayed in the main ward area.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse, and prevent abuse from happening. All the staff we spoke to had a clear understanding of how to safeguard vulnerable people.

Staff had received regular training, supervision sessions and an annual appraisal. This showed us that suitable arrangements were in place to train staff to care and support people on The Christopher Unit.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.