The Care Quality Commission
  • Mental Health
  • NHS mental health service

Woodlands

Ipswich Hospital, Heath Road, Ipswich, Suffolk, IP4 5PD (01473) 891700

Provided and run by:
Norfolk and Suffolk NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Woodlands can be found at Norfolk and Suffolk NHS Foundation Trust. Each report covers findings for one service across multiple locations
Read inspection report

12 November 2013

During a routine inspection

We spoke with in excess of 20 people who were receiving care and treatment on three of the four hospital wards. Some people were detained under the Mental Health Act 1983. We also spoke with four visitors. People understood why they were in hospital and said that they felt safe on the wards. They spoke positively about their care and about how staff were able to meet their needs. One said, 'They really understand my [Illness], nothing is too much trouble. Even the cleaners are helpful.' Another said, 'Indeed, I am very well cared for.'

People said that they were treated as individuals and were able to influence their care and treatment. Before people received any care or treatment they were asked for their consent. One person said, 'They [staff] always treat you as a human being and remember me as a person.' Another commented, 'I have always been asked about what I want; I have never been forced to do anything.'

All of the staff we spoke with told us that they had received the supervision, training and development they needed to undertake their roles effectively. However, a significant proportion of staff had not completed an appraisal within the year leading up to our inspection.

We identified some concerns about the consistency of recording and the risks associated with the use of both paper and electronic records systems. We were therefore not satisfied that people's personal records including medical records were accurate and fit for purpose.