University Hospital Aintree

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care, treatment and support were accessible, and in line with best practice, quality standards and legal requirements, including those on equality and human rights. The service used people’s feedback and other evidence to actively seek to improve access for people more likely to experience barriers or delays in accessing their care.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care, treatment and support were accessible, and in line with best practice, quality standards and legal requirements, including those on equality and human rights. The service made reasonable adjustments for disabled people, addressing communication barriers and having accessible premises.

Leaders and staff prioritised and allocated resources and opportunities as needed to tackle inequalities and achieve equity of access.

The service used people’s feedback and other evidence to actively seek to improve access for people more likely to experience barriers or delays in accessing their care. Although care, treatment and support was accessible, it was not always timely.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.