The Care Quality Commission
  • Prison healthcare

Archived: HMYOI Werrington

Ashbank Road, Werrington, Stoke On Trent, Staffordshire, ST9 0DX

Provided and run by:
Staffordshire & Stoke-on-Trent Partnership NHS Trust

All Inspections

30 September and 1 October 2013

During a routine inspection

We carried out this inspection in partnership with Her Majesty's Inspectorate of Prisons. We spoke with 11 young people about their experience of the healthcare service. We asked if staff sought their consent before carrying out any treatment and if staff explained things in a way they could understand. We were told by one young person, 'The nurses always take time to explain what's happening. They use the right words so I can understand.'

The young people at HMYOI Werrington had access to a wide range of different services, for example, vaccinations, sexual health advice and treatment of any injuries sustained. The young people we spoke with told us they were satisfied with the range of services available.

Staff held discharge planning clinics for young people who were due to be released or transferred to another establishment. This ensured that where any treatment needed to continue it could happen as smoothly as possible.

We spoke with 11 young people about their experience of the staffing levels within the healthcare service. One young person said, 'I have never experienced any delays getting seen.' Another person said, 'Usually I can see a nurse or doctor the next day. If they need to they'll come over to my wing and see me the same day.'

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

During a check to make sure that the improvements required had been made

We found since our visit in August 2012 the providers, Staffordshire & Stoke-on-Trent Partnership NHS Trust, had made significant improvements in the way healthcare services were provided at HMYOI Werrington.

We found that young people had access to emergency equipment that was clean and ready for use in emergency situations.

The providers told us that in consultation with HMP Werrington a review of the cleaning regimes had been undertaken and this would ensure that standards were improved and maintained both in the healthcare area and in treatment rooms on the wings.

We found that all nursing and healthcare staff now had access to regular supervision sessions.

We found that the healthcare complaints procedure had been reviewed and this now maintained their privacy and confidentiality.

28, 29 August 2012

During a routine inspection

Young people who used healthcare services expressed a high level of satisfaction with the care and treatment they received. Young people felt healthcare was good and nurses made them feel at ease. One young person said, 'The NHS staff are very good to prisoners and very helpful and there if you need them.' Overall young people were given good information about the services available to them and how to access them. The standard in treatment rooms varied. We were concerned about the lack of clinical supervision and support made available to healthcare staff. Young people knew how to make a complaint. We were concerned that the registered provider did not operate its own complaints process and this compromised patient confidentiality.