Osborne Court

Many of the people who used the service at Osborne Court were not able to tell us much about their experience at the service due to their condition. We pathway tracked the care of two people and looked at how their care was provided and managed.

We saw that staff at Osborne Court looked after people well and wrote down what help everyone needed. Staff said they were trained to help them understand how to meet people's needs and give the support they needed.

We saw that staff interacted with people who used the service in a friendly, courteous and respectful manner. Staff demonstrated they were aware of people's care and support needs.

We saw that people were very relaxed and at ease with staff and within the respite service environment.

It was evident from our observation of the staff team that they worked well together. Staff told us that they received support from the managers at the service.

We found that people who used the service at Osborne Court received effective, safe and appropriate care, treatment and support that met their needs.

We found that systems for assessing and monitoring the quality of the services provided were in place to make sure people were protected from the risk of inappropriate or unsafe care and treatment.

We found that some improvements were needed to care records to protect and make sure that peoples' safety and wellbeing was maintained at all times.