Sutton Rose Care Home

Sutton Rose is a care home providing personal and nursing care to 22 people aged 65 and over at the time of the inspection. The service can support up to 85 people. The accommodation is organised into three floors, each with its own communal areas.

People’s experience of using this service and what we found

Audits were carried out by the management team and the provider, but they failed to ensure medicines were always safely managed, care records were accurately completed, and CCTV was used in line with current CQC guidance.

People did not always receive their medicines as prescribed. People had personalised care plans and risk assessments which gave staff the information needed to safely manage the risks associated with people's care. However, the consistency and quality of health and care monitoring records required improvement.

There was an overt surveillance CCTV system fitted in bedrooms within the home. The registered provider told us it was primarily to protect the safety of people and footage was only viewed if an incident or serious fall occurred. Full consideration had not been given to ensure people’s privacy in their bedroom had been fully assessed.

People said they felt safe living at the home. Staff had received safeguarding training and were aware of their responsibility to report safeguarding concerns. The provider had systems in place to manage concerns of a safeguarding nature.

The environment was safe and well-maintained. The home was clean and effective infection prevention and control measures were in place.

Staff were visible around the home and were readily available to support people when needed. We observed kind and caring interactions between staff and the people who lived at the home. The registered manager had a good rapport with people living at the home and staff.

Staff had the skills and knowledge to meet people's needs. Balanced and nutritious meals were served, and people were complimentary about the quality of the food.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

People were supported to maintain contact with their friends and families. There were opportunities for social stimulation. People felt their concerns and complaints would be listened to and responded to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 December 2020 and this is the first inspection.

Why we inspected

This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified breaches in relation to safe care and treatment and good governance.

We have found evidence that the provider needs to make improvements. Please see the safe, effective, caring and well led relevant sections of this full report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.