Change Grow Live - Be Smoke Free

We rated it as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. There was a strict admittance criterion to be prescribed Bupropion, and those clients who did not match that criterion were supported with nicotine replacement products such as vapes or patches. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The team included or had access to the full range of specialists required to meet the needs of clients under their care. The manager had ensured that staff had received specialist nicotine reduction training, as well as supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access, they had a community outreach officer. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.