The Care Quality Commission
  • Ambulance service

Archived: Care Safe Mobility

Overall: Good read more about inspection ratings

Unit 2-4, Shafers Arcade, 677 High Road, Benfleet, SS7 5SF 0800 860 6727

Provided and run by:
Advatech Healthcare Europe Limited

All Inspections

23 May 2023

During an inspection looking at part of the service

 

We have not rated this inspection due to the location being unregistered with Care Quality Commission:     

 

The service did not ensure staff were competent in their roles. The service did not ensure staff understood the Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) process.

 

Policies and procedures were not tailored specifically to the service. Leaders did not demonstrate understanding of the need for service specific policies. Policies were not appropriately signed, dated or version controlled.


The service did not ensure patient assessments were up to date, accurate or were aligned with risk management plans.

 

There was no policy for the administration or management of medical gases. The provider was unable to demonstrate staff training or competency in the use and storage of medical gases.

 

The service did not ensure staff followed infection prevention and control (IPC) measures in relation to vehicle cleaning and deep cleaning.

 

The service did not understand the need for enhanced Disclosure and Barring Service (DBS) checks for all patient facing staff.


The service did not demonstrate understanding of incident reporting, investigating or learning from these. Improvements to keep people safe were not in evidence.

 

The service did not follow national guidance to help keep patient information safe and secure.


 

 

However:

  • Staff treated patients with care, compassion, and respect.
  • Staff recorded patient information using an online platform for ease of information sharing.

12 May 2021

During a routine inspection

This is the first time we have rated this service. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.
  • The service provided mandatory training in key skills to all staff and made sure everyone completed it.
  • People could access the service when they needed it.
  • The service made sure that journeys ran on time and took into account the needs of patients.
  • The service had enough staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment. Managers regularly reviewed and adjusted staffing levels.

However:

  • Leaders did not have enough oversight of governance arrangements within the service. Not all policies and processes reflected best practice and had not been customised to the needs of the service.
  • Risk assessment documents were generic and included template wording
  • Infection prevention and control measures in place were not clear and there was no guidance on how vehicles should be cleaned after each patient journey.
  • There were no written eligibility criteria for patients that wanted to use the service.

We rated this service as good because it was safe, effective, responsive and well led. We inspected caring but did not rate as we were not able to speak to patients.