Immaculate Care Limited

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Immaculate Care Limited is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our assessment 6 older adults were using the service. The assessment started on 1 July 2024 and ended on 12 July 2024. We did not visit the agency offices because we were able to gather all the information we needed by looking at electronic records, through meetings and phone calls. We had an online meeting with the registered manager and nominated individual (responsible person) on 12 July 2024. We conducted the assessment to follow up concerns we identified at the last inspection. The rating for the last inspection (December 2023) was inadequate. At our inspection of December 2023, we identified breaches of Regulations relating to person-centred care, the need for consent, safe care and treatment and good governance. At this assessment we found the provider had made improvements and was no longer breaching any Regulations. We found further improvements were needed with some records and we have discussed this with the management team, so they understand what they need to do.

People's experience of this service

As part of the assessment, we reviewed all the information we held about the service. This included reviewing the last inspection report and the provider's action plan. We contacted commissioners and asked for their feedback. We spoke with 2 people who used the service and relatives of 3 other people on the telephone. We received feedback from 8 care workers, and reviewed a range of records. These included the care records for 4 people and records for 4 members of staff. The assessment was conducted by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. People using the service and their relatives were happy with the care they received. They felt they received safe and effective care. Their needs were met, and they had good relationships with the staff. Some relatives felt staff did not always spend enough time socially interacting with people when they were providing care over several hours. We discussed this with the management team and they agreed to address this. Everyone told us the staff were kind, polite and considerate. People using the service and relatives had been involved in making choices and felt the agency was responsive when they wanted changes.